Shipping policy

Shipping Policies and Procedures

At A Rock on a Lens Eyewear, I take great care in packaging our unique, hand-embellished sunglasses to ensure they arrive in perfect condition. Each pair is carefully placed in our custom-made hard case before being securely packaged for international transit.

Our shipping process includes:

  1. Order processing: 1-2 business days
  2. Packaging: Each pair of sunglasses is individually inspected before being placed in its custom hard case and protective outer packaging.
  3. Shipping: We use reliable international courier services to ensure safe and timely delivery.
  4. Tracking: A tracking number is provided for all orders, allowing customers to monitor their package's journey.

Please note that while I strive for prompt delivery, international shipping times can vary due to factors beyond our control, such as customs processing and local postal services.

Common Questions and Answers

  1. Q: Which countries do you ship to? A: A Rock on a Lens Eyewear ships to most countries worldwide. During checkout, you'll be able to select your country if we can ship there.

  2. Q: How much does international shipping cost? A: Shipping costs vary depending on the destination country and the weight of the package. You can see the exact shipping cost at checkout before finalizing your order.

  3. Q: How long does international shipping take? A: Typical delivery times range from 7-21 business days, depending on the destination. Please note that customs processing may cause additional delays.

  4. Q: Do I have to pay customs fees or import duties? A: Import duties and taxes are the responsibility of the recipient. These charges vary by country and are not included in our shipping fees.

  5. Q: Can I track my international order? A: Yes, we provide tracking information for all international orders. You'll receive a tracking number via email once your order has been shipped.

Additional Resources and Contact Information

For any questions not covered in this FAQ, we encourage customers to reach out to me directly. 

  • Email: greg@arockonalens.com
  • Instagram: @arockonalens
  • TikTok: @arockonalens

I aim to respond to all inquiries within 24-48 hours during business days.

Much Love, Greg